Question 1

How do I change or cancel my order?

Accepted Answer

Contact us as soon as possible through the contact page with your order number. If the order hasn't shipped yet, we'll do what we can.

Question 2

Will I get an order confirmation?

Accepted Answer

Yes. Shopify sends a confirmation email as soon as your payment is processed, and a second email once your order ships.

Question 3

Where do you ship?

Accepted Answer

Shipping destinations and rates are calculated at checkout. If your country appears at checkout, we ship there.

Question 4

How much is shipping?

Accepted Answer

Shipping is calculated at checkout based on your address and the items in your cart.

Question 5

How do I track my order?

Accepted Answer

Use the tracking link in your shipping confirmation email, or start from our order tracking page.

Question 6

What's your return policy?

Accepted Answer

Our current return policy is published on the returns page. Contact us with your order number to start a return.

Question 7

Are the lights battery powered?

Accepted Answer

Power details are listed on each product page. Where a piece is corded or battery powered, we say so in the product details.

Question 8

Do lifestyle photos show everything included?

Accepted Answer

No. Styling props in lifestyle photos are not included. What's included is always listed on the product page.

Question 9

How do I reach you?

Accepted Answer

Use the contact page and include your order number if your question is about an existing order.

FAQ

Orders